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Coronavirus Information

03.04.2020 -  Early Help newsletter and contact details

Please find the Early Help team's latest newsletter containing help and support available to families within Cheltenham that you may find of interest/help. They have also provided a useful contact list for themselves and other local groups. Both these documents can be found as downloads at the bottom of this page.

03.04.2020 -  New guidance from GCC for parent carers around support available to help care for children with additional needs during the Covid-19 crisis

Please find below the latest guidance from GCC for parents who care for children with additional needs. This can be found as a download at the bottom of this page.


01.04.2020 - Early Help team - support for families regarding electricity/gas

Those at home self isolating both staff and/or claimants may be worried about going out and being able to top up their meters and could be using more power than normal because they are home. If people can they should ask friends and family to help, but some may not be able to.

If they contact the numbers below, the supplier will send 2 weeks of power to you or similar.

BRITISH GAS  If you’re unable to do this, and you haven’t got anyone to help you, please call 0330 100 0303 Monday to Friday, 9am-5pm and we’ll help you.

EDF  Call 0330 200 5110 We also operate a friendly, non-disconnection policy on most meters. So if you run out of credit after 6pm your electricity will not go off until 9am the next day. This operates from 6pm to 9am Monday to Friday, 6pm on Saturday and any time on a Sunday or Bank Holiday, until 9am the next day

EON If your meter falls below 50p of emergency credit for electricity, or if you’re off supply for gas, you need to contact us and we will send an engineer to your home. It’s important to remember that any credit we issue will need to be repaid in order to reinstate customers’ energy supply.  0345 052 000

  • For electricity customers, where the meter is outside your property, we’ll put enough credit on the meter to ensure you remain on-supply throughout your self-isolation period.
  • Where the meter is inside, we’ll leave a meter key at your doorstep, make contact with you, and check the key works before leaving the property,
  • For gas customers, where the meter is outside, we’ll supply a maximum of £5 credit (this an industry restriction) and will also send a card in the post containing extra credit.
  • Where the meter is inside, we'll still attend the property and supply a maximum of £5 credit and send a card in the post with additional credit

N POWER  Call 0800 073 3000  No further details on the website.

SCOTTISH POWER  Please call us on 0800 027 0072

SSE  call us on 0345 600 2006 (Monday to Friday: 8am-8pm; Saturday: 9am-6pm; Sunday: 9am-5pm) so we can work out how to help. Our call centre might be busier than usual, but bear with us. Once you’re through we’ll review your individual situation and talk you through the options.


27.03.2020 - Early Help newsletter

Please find the Early Help team's latest newsletter (02.04.2020) containing help and support available to families within Cheltenham that you may find of interest/help. This can be found as a download at the bottom of this page.


26.03.20 - Gloucestershire County Council - Covid-19 School questions

If you can't find an answer on our Frequently Asked Questions  a dedicated phone line and email address have been set up to help parents with all school related enquiries, including questions relating to Free School Meals

26.03.20 - Gloucestershire Counselling Service

GCS offer a counselling service for children, young people and adults. During this time they are offering telephone and video call counselling services. Self registration is available via their website -   www.gloscounselling.org.uk

26.03.20 - Early Help newsletters

The Early Help team have produced newsletters containing help and support available to families within Cheltenham that you may find of interest/help. These can be found as downloads at the bottom of this page.


19.03.20 - Latest letter from the Headteacher can be found below.


17.03.20 - Letter from the Headteacher regarding our new online learning page. 


16.03.2020 - A letter from the Headteacher can be found  at the bottom of this page.


13.03.20 - Please find the latest advice from the Department for Education

What to do if you or your child has coronavirus symptoms

Government guidance changed on 13 March 2020. You are now advised to stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them that you are staying at home, but please continue to notify your school if your child has symptoms.

You should only use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days
  • Only call 111 if they cannot get help online

If you or your child has been diagnosed as having coronavirus, or is displaying symptoms of coronavirus, please look at the government guidance on staying at home. This explains why it is important to do so and how best to manage it.

Advice and guidance

Please note that this information is regularly updated and you should, therefore, refer back to it for any changes

What other action you should take

A UK-wide campaign has been launched to provide clear advice on how to slow the spread of coronavirus. Please help to support the campaign which promotes basic hygiene practices, such as regularly washing hands and always sneezing into a tissue (and then immediately disposing of it), to stem the spread of viruses. There's good advice from the NHS on washing your hands.

Advice for returning travellers

Please check government travel advice before travelling abroad. Current advice is that schools trips abroad should not go ahead.


13.03.20 - A joint letter from CKIS and CKJS can be found at the bottom of this page


13.03.20 - Please find the latest advice from the Department for Education

Department for Education Coronavirus helpline

Department for Education have launched a new helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687
Email: DfE.coronavirushelpline@education.gov.uk
Opening hours: 8am to 6pm (Monday to Friday)

  • No school should close in response to a suspected (or confirmed) COVID-19 case unless directed to do so by Public Health England.
The importance of hygiene

Personal hygiene is the most important way we can tackle COVID-19. Please help us in sharing simple and effective hand hygiene messages.

Public Health England has a dedicated webpage with a range of posters and digital materials at:

https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance


27.02.20 - A letter from the Headteacher can be found at the bottom of the page


Coronavirus – Advice for all early years providers, schools and further education providers

The government is closely monitoring the spread of the Coronavirus and is taking action at home and abroad.

The overall risk of Coronavirus to the UK remains moderate. However we understand that people may be concerned where there are children, students or staff returning from or visiting China.

Public Health England and the Foreign Office have issued advice for anyone travelling to the area. This can be found at:

Latest information and advice can also be found at:

https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance

Advice for parents/guardians

You should not be unduly worried about the possibility of your children catching the Coronavirus.

There is no reason why your children should not continue to attend their early years, school or further education setting as normal.

What action you can take

A UK wide campaign has been launched to provide clear advice on how to slow the spread of Coronavirus.

Please help to support the campaign which promotes basic hygiene practices, such as regularly washing hands and always sneezing into a tissue, to stem the spread of viruses.

You can do this by:

Displaying this poster in relevant public spaces:

Sharing DHSC content from the following social media links